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Waywood Music's 5-Star Service: Independent Customer Feedback - Setting The Online Standard (Page 3)

 

WAYWOOD MUSIC - SETTING THE ONLINE STANDARD

More independent 5-Star reviews from our customers on why we are setting the online standard for quality & service.

Our prices are the cheapest on the internet, especially when you, our customers get a cajon personally chosen for you, using our 18+ years of experience. This means that you receive a cajon that sounds not only best for your personal musical setting, but one that sounds excellent in every setting: acoustic & amplified.

When you order from us you receive, as standard:

- Personal acknowledgement of your order (we aim for 2-5 hours)
- A few simple questions on what you are looking for sound-wise
- Updates after we visit the UK Importer to choose the best cajon for you
- Tracking link so you can follow your cajon & change delivery details if needed*
- A 1 hour delivery slot on the day of delivery which you can change if you wish
- Helpful information & free back-up service with advice & help where needed

* Shipping is via next-day delivery. Highlands & Islands 2-3 days; EU, USA 3-5 days

 

But don't just take our word for it.

Read the totally independent reviews of our customers. We have never scored less than 4.5 stars & where a lower than 5-star rating was given, the only quibble was price, which considering we are probably the cheapest out there is less of a concern.

All feedback below has been cut & pasted & can be read on our FreeIndex.co.uk page

Please note: FreeIndex only allows feedback from UK customers so, unfortunately, we can only tell you ourselves that we have also received glowing feedback from Croatia, Germany, France, Holland, USA, Slovakia, Singapore, Malaysia, Belgium, Mexico, Eire & Australia).

 

Great service, after sales support was excellent.

5-Stars:  J Cacace, Dunmow, UK  (2013)

 

Excellent cajon that arrived setup and ready to go. Highly attentive customer service with regular updates on progress with delivery. Stuart is a practising musician with a passion and real experience and interest in the product. I would recommend anyone wishing to buy a cahon to contact Stuart.

4.5-Stars:  Ritchie Davies, Radcliffe-on-Trent, UK  (2013)

 

Stuart Wood from Waywood Music provided an incredible service to us when my son was buying a cajon. He helped my son select the right instrument for him: he offered advice before, during and after the purchase; he played alongside my son to identify the right instrument for his style; he contacted me after the purchase to ask if any further support was needed. My son and myself would rate Stuart 5 out of 5 for the exceptional service and support he provided us.

5-Stars:  Sarabjit Borrill, Loughborough, UK  (2013)

 

My daughter bought a cajon from Waywood music and the advice and help we received was exceptional. On top of this it arrived a day earlier than expected! We where really pleased thank you so much Stuart for the follow up after the purchase.

5-Stars:  P MacDonald, Fortrose, Scotland, UK  (2013)

 

This is definitely the best place to buy a cajon. Having read all the positive feedback I emailed some questions about what might be most appropriate for me. Stuart gave me very helpful and practical suggestions which helped me arrive at a decision. Further advice followed about where to find on-line instruction, ideas about using mics etc etc.

The cajon arrived exactly as promised in very secure packaging, and looks and sounds amazing. I am very happy indeed with my purchase. Also somewhat surprised to find from looking at other suppliers that Stuart is also very competitive on price. So best service at best price - can't go wrong!

5-Stars:  Ian Jamieson, Walton-on-Thames, UK  (2013)

 

I recently bought a Cajon from Waywood Music for my son. From the time I hit the website to the delivery of the instrument and even subsequent to the delivery I have been very impressed with the personal, friendly and helpful service.

Stuart asked me a number of pertinent questions prior to my purchase to be able to advise on the most suitable product. Following this he tested a number of Cajons in order to chose the one closest to my son's needs. The result was absolutely spot on.

My dealing with Waywood Music has been a refreshing experience and I would not hesitate to recommend them to anyone who needs both advice and support as well as a good quality instrument.

5-Stars:  Jonathan Truemany, UK  (2013)

 

It was a pleasure to use Waywood music.

I stumbled across the site by chance when looking for a new Cajon. I'm a complete beginner to the instrument and not only received great, friendly and personal service, but also sensible advice and hints and tips on technique.

Communication was first rate with emails being answered within minutes.

I would recommend Waywood to anyone - but especially those looking for advice about what to buy.

5-Stars: Lee Cramman, North Shields, UK  (2013)

 

I bought a cajon for my husbands birthday.

The drum was very good quality for the money.

The thing that made this transaction different to most was the outstanding customer service. Dr Wood was exceptionally helpful and friendly, I felt I could truly trust his choice and so it turned out. My husband is very happy with the cajon. Thank you for a very pleasant transaction.

5-Stars:  Katy Selwyn-Smith, Walton-on-Thames, UK  (2012)

 

Being able to speak directly to someone who was extremeley helpful and knowledgable about the product was very comforting. I was unable( due to location)to try products myself so the information I received was invaluable.

Excellent communication throughout.

4.5-Stars:  Lyn Howard, Gairloch, Scotland, UK  (2012)

 

Superb service and communication throughout and even offers of a follow-up should we need advice about the instrument. We are very happy customers and highly recommend to others.

5-Stars: Nicholas Knight, Craven Arms, UK  (2012)

 

Fast. Great product. Helpful and personable. Would recommend anybody to give Stewart a call.

5-Stars:  Pat Grogan, Doncaster, UK  (2012)

 

My girlfriend secretly bought my first Cajon from Stuart at Waywood Music. Once i'd opened it, she couldn't wait to tell me about the quality of service she had received. The Cajon is perfect and I wrote a thank you email to Stuart to find that the service didn't stop there. He gave me instructional advice along with some online clips to watch as well as offering to answer any questions at any time. It's fantastic to find a company so passionate about the service they deliver. Would recommend them to anyone!

Thanks Again Waywood Music!

5-Stars:  Alex Bowman, Bath, UK  (2012)

 

 

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