Waywood Music's 5-Star Service: Independent Customer Feedback - Setting The Online Standard (Page 2)

WAYWOOD MUSIC - SETTING THE ONLINE STANDARD

More independent 5-Star reviews from our customers on why we are setting the online standard for quality & service.

Our prices are the cheapest on the internet, especially when you, our customers get a cajon personally chosen for you, using our 18+ years of experience. This means that you receive a cajon that sounds not only best for your personal musical setting, but one that sounds excellent in every setting: acoustic & amplified.

When you order from us you receive, as standard:

- Personal acknowledgement of your order (we aim for 2-5 hours)
- A few simple questions on what you are looking for sound-wise
- Updates after we visit the UK Importer to choose the best cajon for you
- Tracking link so you can follow your cajon & change delivery details if needed*
- A 1 hour delivery slot on the day of delivery which you can change if you wish
- Helpful information & free back-up service with advice & help where needed

* Shipping is via next-day delivery. Highlands & Islands 2-3 days; EU, USA 3-5 days

But don't just take our word for it.

Read the totally independent reviews of our customers. We have never scored less than 4.5 stars & where a lower than 5-star rating was given, the only quibble was price, which considering we are probably the cheapest out there is less of a concern.

All feedback below has been cut & pasted & can be read on our FreeIndex.co.uk page. 

Please note: FreeIndex only allows feedback from UK customers so, unfortunately, we can only tell you ourselves that we have also received glowing feedback from Croatia, Germany, France, Holland, USA, Slovakia, Singapore, Malaysia, Belgium, Mexico, Eire & Australia).

I looked at cajons in several music shops and found the whole thing bewildering with widely differing opinions on what was good or bad. The ones I saw in music shops in my budget seemed very poor. I could hear the note resonating from the guitar strings in some but was told snare wires snap and rust - all this left me confused and nervous about making a mistake. I am an experienced and busy musician but not a drummer or percussion player and just wanted to buy a cajon for the music group I run. I'm so glad I stumbled across Waywood Music. Stuart is amazing and nothing was too much trouble to make sure I was happy. I didn't have time to go to Loughborough to test any cajons myself but felt totally confident that Stuart had understood what I was looking for and would pick out a good cajon for me. I am delighted with the cajon he chose which is a Leiva Cajon Mezquita Claro. All aspects of the service I received were outstanding. Highly recommended.

5-Stars:  Ceri Francis, Marlow, UK  (2015)

Having had excellent service from Waywood Music recently I wanted to recommend them to anyone considering purchasing a good quality cajon. I play in a semi professional capacity with my band Silurian. I wanted to upgrade my cajon, which needs to be capable of playing in a variety of live situations including gigs, open mics and busking, indoors, outdoors, mic'd and unplugged. It also needs to look good on stage! Having researched options and read reviews and watched demos on Youtube, I decided on buying a Leiva Medina Vintage Cajon.

I came across Waywood Music searching via google for a distributor and they seemed to win hands down on both price and the service they were offering. I wasn't wrong to choose them! I ordered a cajon online and within a short time received a personal email message from Stuart Wood informing me that he would go direct to the UK distributor for Leiva cajons and personally test and select a cajon for me based on my performance specifications at the warehouse first thing the following morning. Stuart did just that, a very experienced drummer himself, I felt confident to trust Stuart with the selection and he informed me that he had chosen a 'good sounding' Medina and had shipped it to me with the bag that I had also ordered. It arrived the following day!

As a follow up Stuart also sent me information and tips on playing the cajon, including links to video tutorials - a beginner would find these particularly useful but I have watched them and learnt from them. He also told me I could contact him direct for any help I needed with setup and maintenance. I also love the sound of my new cajon and am getting very favourable feedback on how it looks and sounds when I'm performing with the band. It's all birch construction has a warm but impactive sound! People are genuinely surprised and shocked that I can get so much out of it. I had one person comment recently that they thought there was a full drum kit, till they realised it was me on my 'box'! It is also surprisingly light to carry when compared to other cajons I own All in all I am delighted with the whole service I've received, from purchase, to selection, to delivery and aftercare, and should I need another cajon I will be definitely using Waywood Music!

5-Stars:  Izzy Brown, Usk, Wales, UK  (2015)

I was looking for a decent quality Cajon and let's face it there are only so many hands on chances where you can test what sort of sound you like, etc. I tried 2 locally and they sounded how they looked - cheap plywood boxes with uncontrollable snare sounds everywhere. With expert knowledge and patience, Stuart at Waywood Music sourced me a Leiva Mezquita. I spent slightly less than I had budgeted and am now the proud owner of a proper musical instrument. The service at all stages, even after sales, has been 5 star.

5-Stars:  Karl Chapman, Kircaldy, Scotland, UK  (2014)

I bought a cajon and was over the moon with the service from Stuart. He went to the supplier to play a few a select the best one for me, was extremely fast in doing so and even got me a discount for a small mark that you don't notice, all without me asking for one.

A fantastic service and I would recommend them to everyone.

First class.

5-Stars:  Angela Wood, Swansea, Wales, UK  (2014)

Stuart was a terrific help at each stage of the purchase of a cajon for my son, from initial contact, where his advice was invaluable, through to the details of the co-ordinated delivery on the morning of my son's birthday.
I would heartily recommend him and his company Waywood Music.

5-Stars:  Gareth Blundell, Hassocks, Scotland, UK  (2014)

I recently had Stuart from Waywood music source me a particular canon suitable for my particular style of playing.

He went to great lengths to select the right instrument for me. Even when there was a delay in my receiving my drum bag (not Stuart's fault, but the importers) he kept in constant touch with me and also the importers.

I would recommend Stuart and Waywood Music to anyone. He is a true professional wino genuinely cares about his client.

I've will be my first port of call for any future purchases.

5-Stars:  Linda Taylor, Grimsby, UK  (2014)

Extremely happy with the beat box cajon and pedal set up that I purchased from Waywood, Stuart is very helpful and has plenty of experience with the instruments he sells.

Its very nice to find a retailer that really cares about their customers and also likes to make sure that you get exactly what you want with your instrument.

5-Stars: Simon Hemstock, Nottingham, UK  (2014)

It has been an absolute pleasure to have purchased my instrument through Stuart at Waywood music. From the initial contact, it was clear I would be receiving excellent customer service. My questions were always answered promptly, in detail and with a very personable touch. Stuart's expertise and experience as a musician means you are always being fully understood and it enables him to find an instrument that is most suited to you. If you are looking for a first class service from start to finish, look no further than Waywood Music! Many thanks again from a very happy cajonist :).

5-Stars:  Matt Ashmore, Derby, UK  (2014)

Researched Cajons on line and came across Waywood Music. How lucky was I! Spoke to Stuart Wood for advice and information. He is so knowledgeable and informative. After discussing various models I settled for the Mezquita. The service was fantastic, received the cajon the following day. Stuart followed up immediately to check all okay or if there was any queries or further advice needed.

Anybody thinking about purchasing a cajon I would strongly suggest contacting Waywood Music. Excellent highly recommended!

4.5-Stars:  Marshall Dixon, Whitby, UK  (2014)

Recently I had been shopping around for a Cajon. Being a newbie I carried out research on various websites. I came across WAYWOOD MUSIC and found the information on choosing a Cajon to be very informative unlike other websites where selling the item was a vocal point as opposed to providing good quality service which I received from WAYWOOD MUSIC. They are experienced musicians who will only recommend products which have been personally tried and tested, not just salesman which you find in Music instrument shops. I would recommend WAYWOOD MUSIC to everyone for providing a high class professional service. Buy with confidence. I received aftercare service too. Cannot praise enough!

5-Stars: Narinder Banger, Oldbury, UK  (2014)

Stuart was extremely helpful in advising me on choice of cajon, which did in fact accord with my initial research. For a beginner, his method of personally selecting an individual cajon is preferable to trying to select one oneself, since he, as an experienced percussionist/drummer, knew much better that I what to look/listen for. The end result is a wonderful Leiva cajon, which will slowly be integrated into my band's repertoire. So, highly recommended.

5-Stars:  Graham French, London, UK  (2014)

After searching the web for the best Cajon drum, Waywood Music seemed to have the best articulated pages, and price, after ordering the Cajon it was delivered as promised and personally selected for it's bass and treble responses and sound the after service was excellent with link to demonstrations of how to play and tune very pleased with the Cajon - and service.

4.5-Stars:  Mark Davies, Aylsbury, UK  (2014)

Excellent service and superb quality! I highly recommend Waywood Music for everyone. Stuart was very helpful all the time. Thanks very much.

5-Stars:  Sandor Macsi, Prescot, UK  (2014)

A few months ago now I bought a 'leiva cajon omeya bass studio model' from Waywood Music and I have to write to say how delighted I am with the instrument it preforms exceptionally well and is in regular use with my band for the smaller gigs we cover.

Initially I contacted Stuart and found him to be very informative and wonderfully helpful He even went to the importers and chose the Cajon A few months ago now I bought a 'leiva cajon omeya bass studio model' from Waywood Music and I have to write to say how delighted I am with the instrument it preforms exceptionally well and is in regular use with my band for the smaller gigs we cover.

Initially I contacted Stuart and found him to be very informative and wonderfully helpful... He even went to the importers and chose the Cajon for me after a discussion as to my reasons and requirements for the purchase. I cannot recommend the company enough for service, knowledge and friendliness. Thanks Stuart the Cajon goes from strength to strength... A pleasure doing business with you!

5-Stars:  Chris Collingwood, Bideford, UK  (2014)

I purchased a Leiva cajon for my nephew who is a keen drummer. I found the customer service to be exceptional. The item arrived very promptly and the e-mail communications were very clear and informative. Stuart Wood was extremely helpful in providing advice on both purchasing and using the cajon. He tested several cajons before choosing the one that sounded best. My nephew is delighted with the instrument.

5-Stars:  Dave Every, Wilmslow, UK  (2014)

Quality and price wise, cajones at Waywood Music is the most competitively priced in the market (I literally spent an entire day googling and finding out which has the most bang for the buck). Stuart's detailed and hands-on assistance is remarkable too -- all the way from choosing the cajon (which is Leiva Mezquita Claro Cajon by the way), to speedy 1-day delivery and hassle-free returns. On top of those, he gave me helpful links and tips to get me started with playing. Thank you Stuart!!

5-Stars:  K Avestruz, Lewisham, UK  (2014)

Waywood music were extremely helpful in picking out the right cajon for my wife's surprise present. The advice was far more comprehensive that any other shop I had contacted. The attention to detail when choosing the cajon, ensuring it was set up correcting and then delivering it in a short space of time really helped to know I was getting a good product. My wife loves playing it. Thank you.

5-Stars:  Surinder Panisar, Brentwood, UK  (2014)

Excellent product (Cajon Zoco 2.0) and service. I highly recommend Waywood Music for their carefully selected instruments and customer service.

5-Stars:  Mick Frangou, Clapton, UK  (2014)

From first contact Stuart answered all of my questions about the Cajon for my son and made me feel confident about my purchase, delivery was very fast as promised and the Cajon was pure quality, the personal service that Stuart gives is exceptional which made the whole process a pleasurable experience and not the headache I was anticipating, thanks again for all your help.

5-Stars:  Mick Howard, Sutton Coldfield, UK  (2013)

Having ordered a cahon for my son I received a very prompt personable and helpful service. Having not been sure about how, or what kind of cahon I should buy, the website was informative, easy to negotiate and I feel confident that I have brought something of quality.

5-Stars:  Jane Thomas, Hook, UK  (2013)

I bought a cajon for my daughter as a Christmas present, and although it hasn't been opened and used yet, I was pleasantly surprised at the follow-up messages and offers of help and support.

The additional information and potential youtube lessons recommended were great and informative, and I'm sure my daughter will welcome the fact that there is a real person to communicate with should she encounter any problems or have any queries.

5-Stars:  Lauren Potter, Upper Norwood, UK  (2013)

Stuart was fantastic. He seemed to understand all my weird descriptions of how I wanted the Cajon to sound and found a great Cajon ready for my husband in time for Christmas. He's sent links for learning how to play and offered any follow up help we may need. Fab service, great looking Cajon and wonderful to have a musician 'test drive' it before you buy.

5-Stars:  Ali Bamford, Newton Abbot, UK  (2013)

I recently purchased a Cajon bag for my boyfriend for Christmas. He is a beginner and Stuart was very helpful in sending me links and giving me advice to pass on to my boyfriend on how to use the Cajon. I was pleased with how quickly the bag arrived as I was worried I had left it too late to order in time for Christmas. It came within 3 days which was fantastic! I would recommend Waywood music to my boyfriend for future purchases and encourage him to pass this website on to all his muscial friends! Thanks Stuart!

4.5-Stars:  Katherine Croan, Edinburgh, Scotland, UK  (2013)

I had been looking for a Cajon drum for my son on the internet when I came across Waywood Music. Firstly I was impressed by the wealth of information about Cajon drums on the site ; the history of them and technical details of the drums etc. I read about the Leiva drum range which Waywood music sold and I was impressed by the style of them and the very informative description of each Cajon ; because of this I decided to purchase my Cajon from Waywood. I can honestly say that buying this drum was the most straightforward and easy purchase I have ever made of the internet. After placing my order I got a personal e mail from Stuart the director and owner of the company which was very helpful. He explained that he had personally picked out the drum for my son and described how it played. He also gave me links for useful websites regarding information and tuition of the Cajon. He offered a personal after sales service if my son needed any technical advice on playing the drum. His correspondence with me was warm and friendly and it showed that he had a passion for drumming and for providing excellent customer service. The drum arrived 3 days after my ordering it safely and soundly and it was of a beautiful high quality as promised. Stuart was in touch with me to ensure that the drum had been delivered. The whole experience of buying a Cajon from Waywood was stress free and easy and Stuart's customer service is excellent - it is obvious that he really cares about his product and his customers which is refreshing to experience. If you want to buy a beautiful high quality instrument made in the beautiful area of Andalucia then Stuart is your man and Waywood is the company for you. I cannot wait to hear my son play the Cajon at Christmas !!

5-Stars:  Heather Jones, Hadfield, UK  (2013)

I had no idea what a Cajon was when my husband asked for one for Christmas. However that didn't really matter because the help and advice I received from Stuart was all I needed. The Cajon and padded bag arrived promptly and Stuart has promised to give my hubby the advice he needs to get started. Can't fault the service at all. Thanks so much.

5-Stars:  C Jewitt, North Shields, UK  (2013)

professional, helpful and friendly service and quality product, new to the world of the cajon and hand held to find the right level to enter at. Good follow up too making sure all was okay.

5-Stars:  Martin Graham, Buntingford, UK  (2013)

The service from Waywood Music was professional and personal, and you could tell they do it for the love of the job and music!! Stuart emailed me advice about purchases for my husband (as a Christmas present) in an area I knew nothing about, and was very helpful! The item I ordered arrived promptly and the receipt emailed to me! I would definatelty recommend this company. It was lovely to be able to communicate with someone about easily the order.

5-Stars:  Sarah T, Tamworth, UK  (2013)

The service I recieved from Dr S at Waywood Music was exceptional. Excellent comms at each stage of the order. Really speedy delivery. Quality of Cajon was excellent and it was reassuring to know that it had been tested before despatch. The after sales care was also excellent with advice, links etc. I couldn't recommend more highly.

5-Stars:  Leonard Marlow, Chester-Le-Street, UK  (2013)

Excellent service, super quick delivery and a wonderful Cajon.

Thank You.

5-Stars:  Graham Baines, Barrow-in-Furness, UK  (2013)

Waywood music were a pleasure to deal with, how rare these days! Fantastic service, very helpful advice, prompt delivery, great product, cannot fault them.

5-Stars:  Beverley Sotiri, Haywards Heath, UK  (2013)

Everything was fabulous.

The value for money provided is absolutely great - better than the usual street price (compared to music shops online and in London).

The service provided by Stuart was brilliant - he helped every step of the way in choosing the product and providing support for it.

The quality of the Cajon I bought was perfect.

5-Stars:  Zac Rubin, Winchmore Hill, UK  (2013)

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Waywood Music is a trading name of Waywood Enterprises Limited
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