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Waywood Music's 5-Star Service: Independent Customer Feedback - Setting The Online Standard (Page 1)



People trust us to find the best cajon for them. Sometimes we advise on how to buy the best cajon available in their country. Often, we are trusted to supply cajons to customers around the world.


Because feedback tells us that we are the best.

We are passionate about what we do & passionate about the service we deliver. Our customers enjoy the best service possible; from first making the order to receiving their cajon.

Our prices are the cheapest on the internet, especially when you, our customers get a cajon personally chosen for you, using our 18+ years of experience. This means that you receive a cajon that sounds not only best for your personal musical setting, but one that sounds excellent in every setting: acoustic & amplified.


When you order from us you receive, as standard:

- Personal acknowledgement of your order (we aim for 2-5 hours)
- A few simple questions on what you are looking for sound-wise
- Updates after we visit the UK Importer to choose the best cajon for you
- Tracking link so you can follow your cajon & change delivery details if needed*
- A 1 hour delivery slot on the day of delivery which you can change if you wish
- Helpful information & free back-up service with advice & help where needed

* Shipping is via next-day delivery. Highlands & Islands 2-3 days; EU, USA 3-5 days


But don't just take our word for it.

Read the totally independent reviews of our customers. We have never scored less than 4.5 stars & where a lower than 5-star rating was given, the only quibble was price, which considering we are probably the cheapest out there is less of a concern.

All feedback below has been cut & pasted & can be read on our FreeIndex.co.uk page

Please note: FreeIndex only allows feedback from UK customers so, unfortunately, we can only tell you ourselves that we have also received glowing feedback from Croatia, Germany, France, Holland, USA, Slovakia, Singapore, Malaysia, Belgium, Mexico, Eire & Australia).


I made the trip to Loughbrough to check out a Cajon and was greeted by a very charming Stuart Wood who had very kindly sorted out several Cajons for me to look at. He kindly demonstrated them for me and after I had heard the one I wanted I had a go myself and absolutely loved it! The drum I ended up with sounds brilliant and was just what I was looking for.

I have played a few in some local music shops, but none of them sounded as good as the Leiva.

I cannot recommend Stuart and the Cajons that he sells highly enough. If you have the time take a trip to see him and you will not be disappointed!

5-Stars:  Manny Elias (Tears For Fears), Cheshire, UK  (2014)


My wife wanted to give me a cajon for my birthday - Stuart at Waywood Music made sure I got the right one. He was kind, helpful and caring - he didn't try to sell me an instrument that wasn't right for me, in fact he didn't try to sell me an instrument at all. Stuart is one of that rare breed of businessmen who believe that if the customer is happy everyone is happy, so he made sure that I was the focus of the deal. Well I am happy and my wife is happy, and Stuart will tell you that is what counts. So if you want a cajon, there is absolutely nothing at all wayward about him - Stuart at drWaywood Music is your man!

5-Stars:  Nicholas Sanders, Ballycastle, Northern Ireland, UK  (2016)


Brilliant, quick and helpful service buying a cajon for my husband for Christmas. The communication was exceptional and the speed of delivery was fab. I would highly recommend Waywood Music.

5-Stars:  Francesca Hatton, Faringdon, UK  (2016)


Excellent service. Have never had such good service from internet ordering from anywhere before. A very pleasant surprise.

Most importantly the cajon itself arrived in perfect condition and is a beauty!

4.5-Stars:  A. Warke, Lisburn, Northern Ireland, UK  (2016)


Stuart's pre- sales and after sale service were exemplary. Often Intermet sales suggest an anonymous transaction. What Stuart demonstrates is that Service and Customer can thrive in the digital age. As for the cajon itself, it met or exceeded my expectations. It sounds and it looks good. Thank you.

5-Stars:  Bob Collins, Bedford, UK  (2015)


I contacted Stuart at waywood Music to try and get a replacement beater head for my Cajon and I felt every effort was made to get me one, it arrived at little expense to me, well done Stuart look forward to deal with you in the future.

5-Stars:  Richard Miles, Peterborough, UK  (2015)


I wanted to surprise my partner with a cajon for Xmas and with no knowledge of the instrument at all went looking for advice. I came across Stuart at Waywood music and sent an email not expecting too much. What I received was amazing personal service, sound unbiased advice and no pressure to purchase.. Once I decided to purchase Stuart personally picked a great sounding cajon and also sent very helpful links and advice to help my gf get started playing and even stored the cajon for me so I could have it delivered last minute to keep the surprise. I ended up with a beautiful instrument and a very happy girlfriend. I couldn't recommend Stuart and Wayword music enough.

5-Stars:  Jennifer Whitwick, Surbiton, UK  (2016)


Having recently purchased a cajon from Waywood Music I was extremely impressed by the level of customer service provided by Stuart. He appeared to go above and beyond in order to ensure I was satisfied with my purchase.

4.5-Stars: Alex Rennie, Bellshill, Scotland, UK  (2015)


Stuart is a knowledgable and enthusiastic guy, who sorted me out with a fantastic cajon. Quality service that I fully recommend.

5-Stars:  Will Cole, Newcastle, UK  (2015)


You couldn't meet a more helpful seller than Stuart at Waywood Music.

Unbelievably good service and advice throughout the ordering, dispatch, delivery process and the best after-care service I've ever known.

Buy from this seller with confidence and the knowledge that you'll be looked after and not regret it.

5-Stars:  Pete Garyga, Swadlincote, Derby, UK  (2015)


Very friendly and helpful service. Glad I chose this company.

5-Stars: Julia Hall, Plymouth, UK  (2015)


I cannot recommend Waywood Music highly enough. Ordered on day 1, delivered on day 3 followed by some great links and tips on the use of my Travel Cajon. Stuart helped me with some technical stuff and researched data for me. I felt really cared for.

5-Stars:  Steve McNulty, Watford, UK  (2015)


Personal, no-nonsense advice and service that delivered with no delays during the busy xmas period - first class.

5-Stars:  Duncan Ruckledge, Derbyshire, UK  (2016)


Found Waywood Music on google search for Cajon drums and had a look at items offered. The information provided on choosing a cajon was extremely helpful. I'm always dubious of buying items that I've not seen or heard being played but reading reviews and looking at prices I took the plunge and ordered a J. Leiva Easy cajon kit.. Paid via PayPal and confirmation received immediately, tracking details followed quickly from Stuart. Super fast delivery well packaged. Quality of of woods used and workmanship is superb. This is the Easy Cajon kit so it can be dismantled for easy storage and transportation it does not compromise the amazing snare and bass sound. Amazing item, great price but most of all the customer care received from Stuart at Waywood Music can not be matched. Totally satisfied customer.

5-Stars:  Manny, Bolton, UK  (2015)


The service was wonderful, with very kind and personal conversation. The cajon I ordered was delivered on time, very good quality and the price was excellent. I very much enjoyed the conversations we had and I appreciated the advice and help. Highly recommended.

5-Stars:  Liam Thomas German, Ely, UK  (2015)


I recently bought a Cajon from Waywood Music as they have very informative videos to help in choosing a Cajon. The product was received promptly and I am very pleased with it. Stuart personally chose the Cajon for me from the suppliers and is very supportive, offering great after sales service. Cannot be faulted.

5-Stars:  Linda Holmes, Nottingham, UK  (2015)


I bought the cajon as a surprise for my husband. I had very little knowledge of what I was looking for and Stu's help and advice was invaluable. The cajon arrived when expected and Stu kept me updated with emails throughout the process. He has continued to provide any support following the sale and he has been a pleasure to do business with.

5-Stars:  Sue Cooper, Carnforth, UK  (2015)


Stuart at Waywood Music could not have been more helpful, and is extremely knowledgeable on the subject of Cajons. The instrument I bought arrived very quickly and has a beautiful sound. Since the sale Stuart has continued to offer help and assistance. I wouldn't hesitate to recommend them. You really get a personalised service with these guys, and their passion and enthusiasm shine through.

5-Stars:  Phil Anderson, Godalming, UK  (2015)


I didn't know very much at all about the cajon but wanted to buy one for my son. Stuart took the trouble to phone me after I'd left an enquiry on his website. He talked me through the options, no hard sell at all. He clearly knows his stiff and loves the subject. I bought a cajon which is a huge success with my son and friends.

5-Stars:  Alison Baptiste, Epsom, UK  (2015)


Stuart's personalised service and experience enabled me to buy without try with confidence. I was able to give some preferences and Stuart chose me a cajon that met these and sounds and looks great. The follow up emails with links to playing and other tips is really helpful to a newcomer to playing cajon. Price is good for this quality of instrument and lead time order to receipt very quick. I would recommend Waywood Music.

4.5-Stars:  Andy Barnes, Didcot, UK  (2015)


My wife (under instruction :)) bought me a Cajon from Stuart. It has been awaiting my birthday for the last 6 weeks but now it has been released I am as delighted as I expected to be. Stuart guided me through the purchase process offering excellent advice and even saving my good lady a few pounds by not offering a more expensive model when the Zoco 2.0 was more than adequate for a beginner. He went out of his way to try out various Cajons before choosing one specifically for me. Thanks Stuart I would recommend you to anybody wanting to get into the world of Cajons. Nice to get good old fashioned service.

5-Stars:  Mark Loosemore, Spalding, UK  (2015)


As mentioned on all the other reviews, a pleasure to do business with Stuart, who was enormously friendly and helpful. He chose a lovely cajon for me and gave me some good advice. Highly recommended.

5-Stars:  Anon, Sheffield, UK  (2015)


I bought a Leiva Omeya Bass Studio Cajon. Westwood were very helpful, friendly and professional in every way.

Lots of useful tips and video links, helped by a very knowledgeable owner with a genuine love of the products he sells.

5-Stars:  Rob Birley, Manchester, UK  (2015)


The Cajons that Stuart sells are really good and a cut above others that I have seen. Well made with a great sound. Stuart himself was super helpful and knowledgeable so the combination of the two makes for a good result. Thanks.

4.5-Stars:  Alastair Cameron, Looe, UK  (2015)


Thanks so much, we received the Cajon (J. Levia Mezquita) well packaged and efficiently delivered. It was exactly as stated and the sound is fantastic; my son was very chuffed with it. I can't thank you enough for the trouble you went to to choose one for us and your customer service is outstanding. I would highly recommend Waywood Music to anyone looking for such an instrument; it's refreshing to get advice from someone who cares about what they sell.

5-Stars:  Kate Taits, St Albans, UK  (2015)


I bought a cajon through Stuart at Waywood Music just before Christmas. I could not be happier with the service I received. Being new to the world of Cajons the website was extremely helpful and Stuart's communication with me was very informative. It was so nice to have such a personal touch in the faceless world of online purchasing.

5-Stars:  Jackie Tomlinson, Newton Abbot, UK  (2015)


I decided to buy a Cajon for my husband (a self-taught drummer!). Not knowing anything about them I browsed through several websites until I came to Waywood Music's website.

After watching several introduction videos, reading the information available and reading the products on sale via the site, I finally decided to buy a Leiva Cajon Mezquita.

Stuart the owner contacted me to ask which sound preference I required from the Cajon! On realising I was a novice and after batting several emails backwards and forwards, I think we were both sure I had made the right choice.

The Cajon arrived quickly, just before Christmas, and a few days later Staurt sent me several more videos showing the basics on how to play them.

Needless to say, my husband was elated with his Cajon. He eagerly watched the videos, practiced how to play it as soon as he got it and even commented that it ‘was the best present’ I had ever brought him!

A 10/10 for both of me and Waywood Music I think!

Mrs P - Berkshire.

5-Stars:  Michele Patching, Bracknell, UK  (2015)


My wife wanted a Cajon for Christmas. Knowing nothing about such instruments I was very relieved to discover Stuart and Waywood Music as he is friendly, impartial and very helpful. The Cajon was competitively priced, arrived on time and is just what we wanted. He provides a good follow-up service, too, and we know he is only a phone call away should we have queries later.

5-Stars:  Cedric Pierce, Bradford-on-Avon, UK  (2015)


I purchased a cajon for my son to learn and play flamenco rhythms. Stuart was exceedingly, friendly and helpful. I feel he went out of his way to provide excellent advice and support and service. The entire transaction was a pleasure and the outcome was most satisfying.

5-Stars:  Hagen Kiersch, Machynlleth, Wales, UK  (2014)



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